Client Experiences
What Our Clients Say
Real stories from the people who fly with us.
Client Experiences
Real stories from the people who fly with us.
An exceptional experience from start to finish. Basin Aviation Air Charter is simply outstanding in every way. From the very first call, their schedulers were warm, attentive, and made booking effortless. The FBO lobby was beautifully appointed and inviting, a true luxury atmosphere before we even boarded. The aircraft was spotless and beautifully maintained, a real reflection of the pride Basin Aviation takes in their operation. The ground crew was efficient and professional, and our pilots were the finest we've encountered: confident, friendly, and genuinely caring from takeoff to touchdown. What truly sets Basin Aviation apart, though, is how they treat our entire family, including our 100-pound Great Pyrenees, Cronus. Every single team member, from schedulers to pilots to ground crew, welcomes him with open arms and genuine delight. For those of us who won't fly without our furry companions, that means everything. Basin Aviation doesn't just fly you somewhere, they make every mile a pleasure. Highest possible recommendation, without reservation. Thank you, Basin Aviation, from our whole family, Cronus included! 🐾
I have had a total of 24 charters with BA/DV from 10/01/24 through 12/30/2025. My first charter was 10/01/24 from MDD to HOU-Legacy returning MDD on 10/14/2024. This was a medical trip to MD Anderson for a second opinion concerning my son's diagnosis of liver cancer. We returned on 10/14/2024 to MDD with my son's diagnosis of stage 4 liver cancer with 30 days to live. BA was just a wonderful team of employees, my SUV was parked in the hangar for 14 days, driven to the plane side, the crew helped my son off the plane and into the car. Hospice care started on the 15th; he passed early morning on Saturday the 26th. My son's home is in Addison, TX where he had lived since June 17, 1994, which is less than a 10 minute drive from the Addison Airport (ADS) to his house. For convenience I chartered my first ADS flight on 02/08/2025 and have chartered a total of 22 flights to ADS to date with the last one being on 11/17/2025. My last flight with DV was on my Birthday 12/30/2025 to HOU-Legacy for a birthday celebration at MD Anderson MOHS Clinic since I am in my 47th year of being a patient at MDA. My 24 charters with BA/DV have each been special, with your team consisting of the Pilots, Ground Crew, and especially Jasmine in chartering my flights. I only had 2 flights which, when the Pilots were going through preflight check, the instruments revealed a pressure issue. I was then put on another aircraft and enroute to ADS. You have a special employee in Jasmine. On most of my flights she had to get me something to have in the breakfast line. When we returned, she would roll out the carpet for me and help the ground crew take things to my car and give me a bottle of cold water for my drive home. When we returned on 12/30, she had a Birthday Bundt Cake for me, which really made the day special. You should be proud of the team you have in place going forward.
DV Aviation has proven to be a reliable partner for our business site visits. The booking and coordination process is simple and automated, and Jasmine is consistently prompt in answering questions and preparing itineraries. The aircraft quality matches expectations, with dependable, on-schedule departures and returns. The crew is professional, and the service has demonstrated strong value for our business needs. We look forward to continuing our semi-monthly charters with DV Aviation.
DV Aviation has become our family's go-to for every trip. They remember that my wife prefers sparkling water and my kids love their iPads charged and ready. It's the little things that make all the difference.
Their attention to detail is second to none. But their commitment to safety is what makes them the only private charter service I continuously fly. They even know how my guests take their coffee.
Last-minute trip to see my father in the hospital. They had a plane ready in 3 hours. No questions, no complications, just compassion and professionalism. I'll never forget that.